Jacob Company BV, with registered office at Burg. Felix de Bethunelaan 33, 8500 Kortrijk and registered with the VAT under number BE 0446.787.245 (hereinafter " Jacob Company"), considers the protection of personal privacy to be extremely important. Jacob Company wishes to inform its customers and users as much as possible about its services, while respecting their data and giving them control over what happens to them. Jacob Company wants to manage and use its customer data safely, respectfully and with due diligence in order to provide better service to its customers and to offer the best possible experience. Jacob Company therefore starts from the principle that everyone must have control over their personal data. Below, you will find information about what data Jacob Company collects, why, how long for and how you can control it.
This Privacy Policy applies to all our customers (current, former and future) and to all visitors to the Jacob Company website(s).
The European General Data Protection Regulation 2016/679 of 27 April 2016 ("General Data Protection Regulation"), the law of 30 July 2018 ("Law for the protection of personal information"), the law of 13 June 2005 ("Electronic Communications Act") and the accompanying implementing decrees, as well as any future changes hereto, regulate the protection of your personal data.
Jacob Company strives to fulfil its obligations and to respect the rights of the customer whenever Jacob Company processes your personal data. For more information about this, Jacob Company would like to refer you to the website of the Commission for the Protection of Privacy [https://www.privacycommission.be/en].
"Personal data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The personal data that Jacob Company collects and processes, primarily concerns the data that customers enter themselves via the webform of our website and that Jacob Company obtains through your use of our website and/or our products and/or services.
Jacob Company acts as the responsible party for processing the personal data of its customers for the purposes as described in this Privacy Policy.
This does not detract from the fact that the customer has a number of obligations in connection with the processing of personal data that allows the customer to use Jacob Company's products and services. In this capacity, the customer must always obtain, where necessary, the legally required authorisations from the end users for the processing of their personal data by Jacob Company insofar as necessary within the framework of Jacob Company's products and services.
Jacob Company processes personal data for various purposes, whereby the only data processed is that which is necessary to achieve the intended purpose.
Thus, we use personal data:
Insofar as required, and with permission, Jacob Company collects personal data for the following concrete objectives:
If you visit our website to collect and/or request information about our products and services, then Jacob Company needs your address details. All information that Jacob Company receives about you during this pre-contractual phase will only be used by Jacob Company to provide you with the requested information, in the way that you want. In addition, if you ultimately decide to become a customer at Jacob Company, Jacob Company will ask you for a number of personal details, such as name, company name, telephone number and e-mail address.
Jacob Company uses personal data for setting up, maintaining and supporting products and services, and for administrative purposes.
Jacob Company may use personal data to offer (in writing, by telephone or electronically) new products, services or special promotions that Jacob Company believes may be of interest to you. Of course, you can opt out of this type of message.
Jacob Company may use personal data and consumer profiles to evaluate its products and services. This includes, among other things: requesting feedback on services (for example, via market research), data obtained during answers to customer questions, fraud detection and quality assurance.
In many cases, Jacob Company is legally obliged to keep certain personal data and/or communicate them to government agencies, for example, in the context of general tax and accounting obligations. In the context of a police or judicial investigation, Jacob Company can be obligated to communicate certain data to the requisite authorities in a confidential manner.
Jacob Company may use anonymous, aggregated data to, for example, report internally and externally on the use of its services. The data used for this cannot be traced back to a specific individual. The information that Jacob Company derives from these analyses is used to evaluate the current products and services portfolio and Jacob Company's processes, and to adapt them to new developments.
Jacob Company strives at all times to protect personal data and privacy, both in its physical offices and on the Jacob Company network. Jacob Company ensures appropriate organisational and technical measures to secure personal data.
Jacob Company's employees are trained to deal with confidential data correctly. In the case of privacy-sensitive projects, an assessment is also made with regard to security and the protection of personal data.
If a data breach should occur with adverse consequences for personal data, the customer is personally notified under the conditions provided for by law.
The number of Jacob Company employees who have access to personal information is limited and they are carefully selected. These employees are granted access to personal information insofar as they need this information to perform their duties properly.
The existence and content of the personal communication that takes place via the Jacob Company network (for example: email traffic,...) is protected by the provisions for telecommunications secrecy. This means that Jacob Company and its employees may not have any knowledge of the existence or content of such communication, outside of the exceptions enumerated by the law.
Jacob Company's website sometimes mention links to third-party sites (social media) whose terms of use do not fall within the scope of this Privacy Policy. Please read carefully their policy on the protection of personal data.
Jacob Company does not sell personal data to third parties nor is data passed on to third parties unless:
Jacob Company passes on personal data to any legal successors and affiliated companies (such as subsidiaries and sister companies) for the same purposes as those stated in this Privacy Policy.
For some aspects of our products and services, we cooperate with third parties or engage sub-contractors. These third parties are always selected very carefully and there is always an agreement between Jacob Company and these third parties in accordance with the applicable legislation. For more information about our sub-contractors, you can always contact us via the contact details under point 10.
If you purchase from Jacob Company a (online) product or service from a manufacturer or supplier based outside the European Union, it is possible that additional measures are necessary to ensure the security of personal data, such as a certification under the EU-US Privacy Shield and/or a processor agreement with model clauses drawn up by the European Commission.
When a person refuses to have his details passed on, it is possible that some services can no longer be offered by Jacob Company.
For this, Jacob Company refers you to point 4 of this Privacy Policy.
This only happens providing the interests or fundamental rights and freedoms of the person concerned do not override that interest.
If Jacob Company should provide personal data to third parties by other means, this will be done with an explicit communication, in which an explanation about the third party is given, together with the purposes of the transfer and processing. Where required by law, Jacob Company obtains express and unambiguous consent from the data subject. The data subject also always has an option to object (see below).
In regard to the international transfer of personal data, Jacob Company protects all personal data in accordance with the level of protection required by European regulations.
You can exercise a number of rights regarding the processing of your personal data with respect to Jacob Company, insofar as you have those rights under the applicable legislation.
You can exercise these rights by using the contact details mentioned under point 10 of this Privacy Policy. Jacob Company will respond to such requests and may or may not comply with such requests in accordance with applicable law and in principle within a period of one (1) month, also in accordance with applicable law.
In order to exercise your rights and to prevent any unauthorised disclosure of your personal data, you must provide us with proof of your identity. We therefore ask that you preferably attach a copy of the front of your identity card to your application. The application can be sent using the details mentioned under point 10 of this Privacy Policy.
If you consider it necessary, you can also contact, or file a complaint with, the Data Protection Authority (Belgian Privacy Commission) ( commission@privacycommission.be).
You have the right to object at any time to the processing of your personal data based on the legitimate interest of Jacob Company on grounds relating to your particular situation. If you object, Jacob Company will no longer process such personal data unless Jacob Company demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
As a data subject, you are entitled to have incomplete, incorrect, inappropriate or outdated personal data corrected or supplemented. For this purpose, our customer service can be contacted from a registered address. In order to keep your data up to date, we request that you notify us of any changes, such as if you move house.
You also have the right, without undue delay, to have your personal data deleted if and insofar as:
Jacob Company will send you a confirmation message after complying with a request for erasure. In the case of partial erasure, Jacob Company will also explain why the request could not be fully met.
Depending on the nature of the request, it is possible that some services can no longer be offered by Jacob Company. Jacob Company is also not always able to erase all requested data, for example, to comply with legal obligations (e.g. in order to meet accounting and fiscal obligations, Jacob Company is required to retain invoicing data for a maximum of 7 years).
As a data subject, you also have the right to have Jacob Company restrict the processing of your personal data, if and insofar as one of the following applies:
In case of restriction of processing, the data may still be stored by Jacob Company.
For personal data that are (i) processed in the context of the performance of the agreement, (ii) provided by yourself and (iii) processed through automated processes, you as a data subject have the right to obtain these data from Jacob Company in a structured, commonly used and machine-readable format, and to request Jacob Company to transmit those data directly to another party, providing technically possible, if you wish to switch providers.
Jacob Company stores and processes your personal data for as long as is necessary to achieve the objectives described in point 4.
The retention period can therefore differ for each purpose, for example to meet legal obligations (e.g. to meet our accounting and fiscal obligations, Jacob Company is obliged to keep records for up to 7 years) or for the legal necessity to provide certain data as evidence in case of disputes for up to a maximum of 10 years after termination of your contract. These archived data are, of course, only accessible to a limited extent.
Apart from the information that you voluntarily share with Jacob Company when using our websites, Jacob Company also uses cookies and other technological means to collect data.
All information, whether in the form of text, files or images or any other form, is made available by Jacob Company for information purposes only.
Any interested person may take note of this information, but Jacob Company reserves the right, at the time it considers appropriate, to change the rules and conditions concerning access to the use of the website without prior warning, or to subject the entire website or parts thereof to a restriction.
The access to such private sections of the website can be made dependent on the provision of information by the visitor/user of the website. The visitor/user who provides this information explicitly agrees that this information becomes the property of Jacob Company and that by the mere communication of information to Jacob Company, the latter will be given express permission to use information in accordance with the Privacy Policy.
The provision of access to the private section of Jacob Company's website through the use of usernames and passwords can be changed or refused by Jacob Company at any time without this leading to any compensation.
On our website, use is made of cookies or similar technologies where information on the device is stored and/or read (for ease of reading, all such techniques are called 'cookie' here).
Questions or requests regarding personal data or this Privacy Policy can be addressed at any time to:
Jacob Company BV
Burg. Felix de Bethunelaan 33, 8500 Kortrijk, Belgium
Tel.: +32 (0) 51 31 16 16
E-mail: hello@jdg.be
Jacob Company reserves the right to amend this Privacy Policy. Changes will always be published on this website prior to their coming into force. We recommend that you regularly consult this Privacy Policy so that you are aware of these changes.